Draft for business/legal review.
Plans and fees
Paid features are available according to the plan, price, billing cadence, and usage limits shown at checkout or in an applicable order form. Taxes are included or added according to the checkout display and configured Stripe tax behavior.
Auto-renewal
Unless checkout or an order form states otherwise, paid subscriptions renew automatically until canceled.
Cancellation
Customers may cancel through the workspace billing page and Stripe Customer Portal. Cancellation normally stops future renewal and paid access continues through the current paid period unless the subscription is ended immediately in Stripe.
Recommended launch refund policy
SegPIE's recommended launch policy is a 14-day first-charge goodwill refund for a customer's first paid subscription term, plus corrections for duplicate charges, billing errors, legally required refunds, and exceptional service failures approved by the business owner. Routine prorated refunds for ordinary mid-cycle cancellation are not promised unless separately approved.
Upgrades, downgrades, and usage
Plan changes should occur only after the Customer Portal or checkout clearly displays the price impact. SegPIE should not automatically charge overages or automatically upgrade a customer at launch without explicit customer authorization.
Payment processor
Payments are processed by Stripe Checkout and the Stripe Customer Portal. SegPIE should not receive or store full payment-card details in the application.